Contact us
Three ways to reach us. Use whichever suits — they all reach the same place. Not sure what you need? Browse our services or start with the interactive guide.
Call
Best if something has already started — a garnishment, a frozen account, or a letter with a deadline on it.
Book a time
Pick a slot that suits you, including outside office hours.
Best if you'd rather not wait on hold, or you're reading this at 11pm.
Send a message
Use the form below and we'll come back to you — usually within the hour during office hours.
Best if you'd rather write it down than say it out loud. Which, for a lot of people, is genuinely easier.
Tell us what's happening
As much or as little as you like. There are no wrong answers and nothing you need to look up first.
Your information is confidential and is never sold or shared.
Where we are
In person: Georgetown, Lexington, Louisville and Central Kentucky. Remotely: all 50 states.
Next Level Tax Resolution, Inc.
Katherine M. Johnson, CPA, CTRS
240 Blossom Park Drive, Suite 3
Georgetown, KY 40324
Direct Email
katherine@nextleveltaxresolution.comToll-free: (800) 236-3741
Local: (502) 658-6328
Office hours
Monday–Thursday, 9am–4pm Eastern
Most of the work happens remotely regardless of where you are. We represent taxpayers in all 50 states.
When you'll hear back
During office hours
Usually within the hour when you contact us Monday through Thursday, 9am–4pm Eastern.
Outside office hours
First thing the next working day. If it's urgent and you'd rather not wait, and it's held.
Genuinely time-critical
A frozen bank account, a wage levy that starts this pay period, or a Final Notice date running — call rather than write. A bank levy is measured in days. Why
Already working with us?
Call the office or reply to your last email from Katherine and it'll reach the right place. If you've received something new from the IRS, send it over — don't wait for your next scheduled contact. If you're still deciding whether to reach out, our FAQ page answers 46 common questions.
Not sure what to say?
Start with whatever is bothering you most. It doesn't need to be organised, accurate, or complete — sorting out what it actually is happens to be the job.